Find an IT company who really understands your business and they will add real value

Posted by The PC Support Group

Mon 08th, Jul

If you look at any service providers’ sales and marketing material,  there’ll probably be warm and comforting messages like ‘we add value’ and ‘we take time to understand your business’.

The thing is, the sentiment behind them has got legs! In the world of IT and telephony support, the provider who really understands their client’s business is the one that can add the real value – and differentiate themselves in the process!

Without that depth of understanding, we’re not convinced how added value can be delivered. So, let us briefly explain what we mean by really understanding a client’s business. For us, the really switched on IT support provider is asking these sort of questions:

  • What are your business goals, what are you trying to achieve in the short, medium and long term, what does success look like for you?
  • What do your customers need from you – what’s important to them?
  • Which parts of your business and your service are absolutely critical to your success?
  • What does the future look like in your sector  – do you need to change how you work?
  • When do your people do their best work – what makes them productive and motivated?
  • What does a great IT support service look like to you – what kind of service suits you and your teams best?
  • How and when would you like us to communicate with you – what kind of professional relationship works best for you?

This is the priceless information that enables the best IT providers to deliver a service that really makes a difference, in practice, when it matters most to your business. If you work in despatch and need some instant help with your system to get your delivery van away on time, calling your IT support and discovering that they’re all out for lunch is a non-starter!

At The PC Support Group, we believe that ‘adding value’ is simply ‘great service’ and ‘good business’ put another way. And it’s an attitude of mind. It’s about being constantly switched on, spending time building your knowledge about your client’s sector and their customers’ wants and needs, so that you can proactively share ideas about improvements, that enable your client to do great work for their customers.

By contrast, if a service provider only responds to your needs and addresses problems reactively rather than proactively and you never hear from them– they probably don’t get it.

If you’d like talk to an IT support and service provider that’s great at IT - and knows how to add real value - call us on 03300 886116 for an informal chat  or leave us a message here and we’ll get back to you or email us on info@pcsupportgroup.com  

www.pcsupportgroup.com

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