Don’t let your IT support provider hold your business back – switching has never been easier

Posted by The PC Support Group

Fri 12th, Oct

Many businesses stick with suppliers even when they’re unhappy with the service they’re receiving.

Busy people running an SME find the prospect of finding suitable suppliers, evaluating them, making a selection and then organising the transition, just too daunting. “Better the devil you know” is often the conclusion – and one often prompted by the incumbent supplier!

This is an especially familiar scenario in the IT support sector. Losing our tech or our data is unthinkable, ramping up the fears associated with making a change even further.

But why should you jeopardise the future prosperity of your business by staying with a supplier that’s simply not providing what you need? The fact is you don’t need to because making a switch to a new IT support partner has never been easier.

Most importantly - don’t be put off by scare stories.  If you’re worried that moving email or cloud systems is too difficult, with the right people working with you, supporting you every step of the way, switching is usually quite straightforward – and more importantly the benefits can be swift and game-changing for your business.

And the value goes beyond potential cost reductions. The right supplier will provide more expertise, experience, innovation, the latest technology and processes.

If you’ve decided that your current IT support supplier is not right your business and you want to make a change, here are some simple things to consider that will help you achieve a seamless transition:

1. Check the conditions of the contract with your existing IT support company.

Before you give notice of your switch, make sure you are legally able to make the move.  A lot of companies tie you in for a year or more, require a number of months’ notice and even automatically enrol you into additional years if notice is not given. Even if you’re not ready to change now, make sure you understand your contract terms.

2. Pull together all your documentation about your IT network

Make sure you have collated all the IT documentation that you can, so you can pass this on to your new IT support company and make backups of all your data if possible. This may not be something you have to hand so arrange for your current supplier to provide it in advance of giving them notice.  Examples of the documentation that will help include your current website domain host, passwords to servers and other important systems, and information about where data is stored and backed up.

3. Do your homework on the IT support provider you are switching to

Thoroughly research your new IT support provider, ask them lots of questions and be clear about your expectations of the service you require. Tell them about your business requirements rather than your tech requirements – your tech is simply an enabler. Getting a strong and transparent relationship in place from the outset, with open communication channels, will stand you in good stead for the future.

We have devised a simple guide with 20 key questions to help you choose the right IT support provider, once you have decided to switch.  Please feel free to download this here.

4. Check the new supplier has migrated systems like yours before

Most issues arise due to a new supplier’s lack of experience migrating cloud and email systems. Check that the new supplier is familiar with your systems and has migrated other similar ones. Do they have a dedicated project manager and team to ensure the transfer is well planned and goes smoothly.

If you would like to discuss how The PC Support Group can help grow your business, then contact us on 0330 0886 116 or by email on info@pcsupportgroup.com for a confidential chat.

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