Achieving Service Excellence

Posted by The PC Support Group

Thu 29th, Aug

We’ve all heard the same marketing slogans many times.

Committed to service excellence. Passionate about great service. Service is at the heart of everything we do. Great customer service is our top priority.

It’s admirable of course to aspire to do great things for customers. But the problem is that, all too often, the reality doesn’t match the rhetoric.

Words like excellence and passionate raise our expectations, we’re now looking for something special, something extraordinary. The bar has been well and truly raised.

Sadly, we can all point to examples of really poor service from businesses that make extravagant claims about their quality of service. And, when this happens, it’s the gulf between the desired state and the reality that we notice most.

In fact, as customers, competent, timely, efficient and friendly service can be enough for us to feel positive about the organisation we have been interacting with. For many of us, displays of passionate, extraordinary service can be a bit unsettling!

At The PC Support Group you won’t be surprised to hear that we too try very hard to deliver a really good quality service for our clients. We’ve spent a lot of time and energy defining what we mean by this, and how best to achieve it.

Fortunately, we get lots of positive feedback about the service we provide and it’s always a source of pride and motivation for us when it happens. We’ve also won quite a few awards for it, so we must be doing something right!

So, I’d like to share with you some of the things that we have learned about service over the years – and what we do to ensure that our people understand what good service looks like - and help them to spot the right opportunities to go that all-important extra mile. If you’re also striving for great customer service, then many of these insights can easily be applied to your own business.

As usual, most of this isn’t rocket science, a lot of it is about applying common sense. But you’ll probably agree with me that common sense is actually not so common!

To download our free “Achieving Service Excellence” guide click on the link here or if you would like to speak to us about our IT support and telephony contracts, please call us on 03300 886 116 or leave us a message here and we will get straight back to you.

www.pcsupportgroup.com

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