IT Practitioner Course Overview
IT Practitioner / Professional NVQ LEVEL 1 and 2
Overview
These NVQs are designed to reflect the work of everyone who uses IT skills in their day to day job role and as such are suitable for those whose job role could include Business Management, Systems Operations, Networking and/or Programming Software/Development of IT in their day to day work.
Structure of the NVQ
To achieve these qualifications candidates must achieve a minimum total of points relevant to the qualification selected.
Level 1 = 40 points Level 2 = 100 points
| Mandatory Unit
|
Level 1
|
Level 2 | Level 3
|
Level 4
|
|
Develop personal and
|
5
|
15 | 25
|
35
|
| Health and Safety in
ICT and contact centres |
5 | N/A | 30 | 40 |
| Optional units | ||||
| Customer care | 10 | 20
|
30
|
40 |
| Interpersonal and
written communication |
5 | 15
|
30
|
40 |
| Remote support for
products or service |
10
|
20
|
30 | 40 |
| Data analysis and data
structure design |
N/A | 15 | 25 | N/A
|
| Investigating and
defining requirements |
N/A
|
20 | 30 | 40 |
| Managing software development
|
N/A
|
N/A
|
30
|
40 |
| Quality management of
ICT products and services |
N/A | N/A | 30 | 40 |
| Security of ICT systems
|
5 | N/A | 30 | 40 |
| Software development -
component creation |
N/A | 20 | 30
|
N/A |
| Software development design
|
N/A | 25 | 35 | 45
|
| Software installation and upgrade
|
10 | 20
|
30
|
40
|
| System management
|
N/A | 15 | 30
|
40 |
| System operation
|
10 | 20 | 30 | 40 |
| Technical advice and guidance
|
5 | 15
|
30
|
40
|
| Technical fault diagnosis
|
10 | 20
|
30 | 40
|
| Technical fault remedy selection
|
5 | 15
|
25 | 35
|
| Testing ICT systems
|
10 | 20 | 30 | 40
|
| User profile administration
|
N/A | 15 | 25
|
35
|
| Working with ICT hardware
and equipment |
10 | 20
|
30
|
40 |
| Artwork and imaging software
|
10
|
20
|
35
|
N/A |
| Internet and intranets
|
5 | 15 | 25 | N/A
|
| e-mail
|
5 | 15 | 25
|
N/A |
| Word processing software
|
10 | 20 | 30 | N/A |
| Spreadsheet software
|
10
|
20 | 35
|
N/A |
| Database software
|
10 | 20
|
35
|
N/A |
| Database software | 10 | 20
|
35
|
N/A
|
| Presentation software
|
10 | 20
|
30
|
N/A
|
| *Sector specific unit
|
10 | 20 | 30 | 4 |
How is it delivered?
The NVQ is competence based. This means that it is linked to a person's ability to competently perform a range of tasks connected to their work.
Trident assigns each candidate a personal assessor who will deliver the qualification at the candidate's workplace. A portfolio of evidence is built up that shows how the candidate has demonstrated competence across all units over a period of time. Candidates are welcome to use the facilities and support available at Tridents training premises.
Trident offer e-learning opportunities through this qualification enabling candidates to build an online portfolio of evidence, regular contact with assessor via e-mail as well as giving them access to their portfolio 24hrs a day and no more paperwork.
