Save your business from the impact of downtime

Wed, June 26th, 2019

Downtime is one of those dreaded words that gives business owners and managers..

Downtime is one of those dreaded words that gives business owners and managers nightmares. When some or all of your people can’t access core IT systems it’s always bad news – for relationships with customers, for productivity, for employee morale and, ultimately, for the bottom line.

The damage and cost of unplanned downtime depends on how long systems are down for, and how much each business relies on smooth-running technology, for income and customer satisfaction. Even planned downtime can cause problems and, these days, is often unnecessary.

Unfortunately, even owners of IT and telephone support businesses cannot avoid unplanned downtime. The reality is that it’s very difficult to prevent every conceivable cause of downtime. Occasionally even the best technology fails and human error is always a possibility.

So, faced with a challenge like this, what do we do? Well, here are some key things you can do to minimise unplanned downtime – and even planned downtime too, come to that:

1. Create a strategy and action plan to actively manage all aspects of your IT

2. Put a disaster recovery plan in place

3. Organise regular automated backups

4. Regularly check your backups

5. Monitor and update all your devices and systems.

The thing is, for most SMEs with limited IT resources and expertise, the most efficient and cost effective way of ensuring that these tasks are completed and checked is to work with a trusted IT service partner with specific technical expertise and management skills.

Although there are costs involved, as there are engaging with any supplier, these are usually very reasonable, while the impact of not making this investment can be huge.

Just one more tip: Make sure your prospective partner offers flexible terms so that you can quickly and easily go elsewhere if you need to – beware those businesses that want to tie you down to long contracts with onerous terms!

If you’re concerned about the impact that downtime could have on your business and what you can do to prevent it, call The PC Support Group on 03300 886116 or email info@pcsupportgroup.com for a confidential chat about how we can help.

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The PC Support Group

Liverpool Business Centre, 23 Goodlass Road, LIVERPOOL, Merseyside, UK, L24 9HJ

  • T: 03300 886 116
  • F: 0871 714 2568

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