Customer Service NVQ Level 3

Course Content:
A candidate must complete five mandatory units and one optional unit. Mandatory Units: Organise, deliver and maintain reliable customer service; Improve the customer relationship; Work with others to improve customer service; Monitor and solve customer service problems; Promote continuous improvement. Optional Units: Develop own and others' customer service skills; Organise and promote products or services to customers; Lead the work of teams and individuals to improve customer service.

Target Audience:
Those individuals whose roles control an area of service delivery

Duration:
Open ended

Progression Route:
Workplace delivery and creation of a portfolio of evidence.