No matter how good your customer care policy is you are bound to come across difficult and awkward customers. The key factor in dealing with them is to ensure that they go away feeling a lot better than when they first spoke to you.

With LiveOne20's big launch now only weeks away, principal contacts at Chamber member companies are already starting to take advantage of some mouth- watering, exclusive savings in Liverpool.

After registering their combined membership and LiveOne20 cards, they have been able to sample fantastic offers from some of the city's biggest names in leisure, entertainment, travel, food and retail.

Members constantly tell us that joining the Chamber has helped their businesses grow. They say our networking events and member benefits are worth their weight in gold. So we’d like to encourage even more businesses in Liverpool to join the Chamber, so that they can benefit too.

That’s where we’d like to enlist your help to get the Chamber message out to over 17,000 businesses in the city.

The £1M ICT Investment Fund is over half allocated! Liverpool Chamber of Commerce is responsible for distributing the cash to Merseyside SMEs on behalf of the Government Office North West.

The fund was set up to help SMEs on Merseyside improve their competitiveness and turnover by upgrading their hardware and software.

Find out more about the business case for responsibility, the impact your business has on employees, customers, suppliers and neighbours or explore the risks and opportunities associated with these impacts.

Responsibility NW (Merseyside) has invited a number of practitioners to conduct free breakfast briefings on a range of topics including; diversity, travel plans, use of local suppliers, flexible working, environmental awareness and signposting.

Companies running multiple servers are increasingly stretched to cover their management and running costs. However, the costs of virtualisation are coming down rapidly and are now in reach of most small organisations.

A free on-line seminar this Thursday deals with virtualisation and the related technology and will feature presentations and a panel discussion with guest speakers Zafar Chaudry, Liverpool Women's NHS Foundation Trust and Mark Simpson, from Griffiths Waite.

Do you want to raise the profile of your business, gain media coverage for your success and be recognised as the best amongst your peers? Promote your company for free through the Daily Post Regional Business Awards.