Safety advice for Liverpool residents during Storm Diana

Thu, November 29th, 2018

With Storm Diana being forecast to hit Liverpool with torrential rain and...

With Storm Diana being forecast to hit Liverpool with torrential rain and winds of up to 80mph in the next few days, SP Energy Networks has issued advice to help customers stay safe in the event of a power cut.

The Met Office has issued a yellow weather warning covering Liverpool as the area is threatened by severe downpours and powerful gales. There is concern that the storm could disrupt travel and cause damage to property and power lines.

SP Energy Networks, the electricity distributor for Merseyside, Cheshire, North Wales and North Shropshire, is always working to ensure its electricity networks’ resilience to help reduce the chance of power loss during extreme weather.

Stephen Stewart, SP Energy Networks’ Distribution Director, gives his advice on what Liverpool’s residents should do in the event of a power cut in severe storms, as well as his top tips on preparing for an emergency power situation:

“Although power cuts are rare for most people, during storms like this they become more likely. Storm Diana is set to hit Liverpool with force so it’s important that our customers are prepared for a power cut, just in case.

“Our engineers always work to increase the resilience of the network and they are on hand 24/7 to be in your area in the event of any power outages caused by extreme weather. You can report any power outages to us by calling the national 105 emergency helpline or SP Energy Networks’ emergency helpline on 0800 001 5400.”

Stephen Stewart’s top tips for being prepared in the event of a power outage are:

  • Have the national 105 emergency helpline or the SP Energy Networks emergency helpline 0800 001 5400 numbers close to hand – it’s best to keep this on the fridge or saved in the contacts on your mobile phone. If you need to contact us, you have the number there and we can help you as soon as possible.
  • Store a battery powered torch – leave this somewhere you can access easily so that you can use the torch to check on the fuse box and make your way around the house safely.
  • Beware of fallen powerlines – power lines may have fallen because of high winds so be aware of this when venturing out of your home.
  • Keep your mobile charged – having your mobile phone charged means that you can give us a call. It’s also worth having an analogue phone as this doesn’t run off the main electricity supply.
  • Join the Priority Services Register – if electricity is crucial to your health (for instance, if you use medical equipment at home), you have a child aged five or under, or are vulnerable in other ways then ask to be included on SP Energy Networks’ Priority Services Register by calling 0330 1010 167. If your power is off, we can make sure you are supported.

For more information on what to do in the event of a power emergency, visit In the event of a power cut call the new national 105 emergency helpline or the SP Energy Networks’ number 0800 001 5400 helpline to report the problem and receive help as soon possible.

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