What a milestone – One million calls!

Wed, April 24th, 2019

We are thrilled and delighted to have reached this magnificent milestone!

We discovered on Valentine’s Day this year that we had taken our one millionth call, and the lucky call handler was one of our Team Leaders, Lynne!

We’ve been answering calls on behalf of hundreds and hundreds of UK businesses since July 2013 and are ecstatic that we continue to do so, meaning that our company is growing in the right direction.

We’ve increased from a 5-person business, answering less than 50 calls a day, to an established telephone answering company which has seen a 500% increase in recruitment over the last 5 years and now answering up to 1300 calls per day.

But it’s not a coincidence that we have reached these figures. We are committed to answering calls in the best possible way we can for our customers.

We provide our customers with free call recording, meaning they can listen back to their calls to ensure that their Lead PAs are answering, as requested.

We also offer a feedback function, which we encourage our customers to use, again, to confirm that we are going the extra mile for them in their business.

All the staff here at Face for Business have worked extremely hard to help us reach this milestone and we’re thrilled to be able to share this huge achievement.

Helen Christian, Office Manager, says, “It’s testament to the PAs that we have reached this milestone. They are dedicated to their job roles and really do ensure that they know as much information as they can about the companies they answer calls for. They are recruited for their customer service ethos and their willingness to help.”

Andy MacGregor, Managing Director, backs this up by explaining “All our virtual receptionists make an effort to act as a true PA for the businesses they work for. They get to know callers and build up a rapport with regular callers, just as if they are working alongside their clients in their office. It’s great to see the feedback we receive. I am so proud of what the whole team are achieving!”

As we approach our 6th year in business we hope to broaden our reach and connect with many more businesses. We’ve attended a number of expos and fairs already this year and have more planned. Here’s to 2019!

Meet the Members

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Face For Business

Martland Mill, Mart Lane, Burscough, Lancashire, ORMSKIRK, Lancashire, UK, L40 0SD

  • T: 0333 3231 007

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