International Nurses Day: Roy Castle Lung Cancer Foundation

Tue, May 11th, 2021

Ahead of #InternationalNursesDay we spoke with Roy Castle Lung Cancer Foundation

Ahead of #InternationalNursesDay, we caught up with Roy Castle Lung Cancer Foundation to find out more about their Ask the Nurse Helpline, and the crucial role nurses play in patient care.

Roy Castle Lung Cancer Foundation the only UK lung cancer charity dedicated to helping everyone affected by the disease - from diagnosis, through treatment, living with the disease and end of life care. The Foundation’s ‘Ask the Nurse’ Helpline is key to supporting this claim. Anyone affected by the disease can speak to a registered nurse for reassurance, advice and signposting.

The service has been a key support mechanism for families during the pandemic. Helpline nurses can answer any questions regarding treatment, symptom management and support services over the phone, ensuring families have access to help and advice in the comfort of their own home.

We spoke with Lorraine Dallas, Director of Information, Prevention and Support to find out when the helpline was introduced, and the innovations made overtime to maximise patient care.

“The helpline has been around for approx. 15 years. We made the decision in 2014 to enhance the service, we consulted with the National Lung Cancer Nurse forum and in 2015 introduced the Nurse led service. I guess you could say that this was a collaborative approach, having funded the 1st Lung Cancer Specialist Nurses initially, we then innovated with the Ask the Nurse development. We are now responding to 5 times as many enquiries per year as we were back in 2015.”

It’s clear that the nurses working on the helpline have provided immeasurable support to patients and their families. The foundation have shared some quotes from previous helpline callers that really sum up why we celebrate International Nurses Day, and the lasting impact nurses have on patients and their families.

“No internet search would have come up with the answer the nurses gave me, but more importantly, no internet search would have provided me with the amount of encouragement, calm and level-headedness that the helpline nurses did.” Larissa

“I spoke to Nicky, one of the nurses on the charity’s helpline. I wasn’t entirely sure what to ask but Nicky was fantastic. She told me the answers before I even knew the question! The level of detail was very reassuring, without being overwhelming.” Lee

On behalf of the Chamber, thank you to Roy Castle Lung Cancer Foundation, and the incredible helpline nurses that provide high-quality patient care every day.

Find out more about the Ask the Nurse Helpline here

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