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Improving Collection Performance – E-learning Webinar

Credit Management Groups Cash Flow courses are beneficial to those new to collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their collection techniques.

What the course will cover?

They can improve your company’s cash flow by training delegates on collection cycle techniques, how to negotiate payment effectively and how to write collection letters with impact.

Event Outline

  • Cost of credit
  • What makes a good credit controller
  • Establishing financial obligations at the outset
  • Tools for collection
  • Telephone collections- overcoming objections, negotiating and closing calls
  • Collection letters-impact, wording and timing
  • Customer types
  • Collection strategy


  • The Next Course will be running w/c 25th October 2021
  • The course will be presented via live webinar, this will take place for 1.5 hours per day on Tuesday, Wednesday and Thursday of that week.
  • The start time will be 2pm.


  • They are offering early bird places the discounted rate of £90 + vat
  • Full price will be £120 + vat

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