Phil Whittingham, Managing Director, Avanti West Coast:
“In the spirit of collaboration, we are writing to update you on current service challenges. These include cancellations, timetable alterations, and economic challenges.
“We want to ensure all our stakeholders are informed about operations, and with sufficient detail to help understand the approach we are taking. You will have previously received
various specific updates about timetable alterations, here I’d like to give you our view of the challenges we face in the round, to provide a full picture.
“Our aim remains to recover, attract passengers back to rail, and build the railway of the future for the benefit of the customers and communities we are proud to serve.”