Technology and the legal sector

In his latest blog Mitchell Charlesworth partner, Mike Buxton, looks at the impact of technology on the legal sector.

Posted by Mitchell Charlesworth

Fri 16th, Aug

With every industry, technology is leading the way to change and transforming ways of working. Progressive law firms that adopt new technologies are able to pass the benefits onto their clients through increased flexibility, greater transparency and reduced fees. Many traditional law firms may be left behind if these new technologies are not embraced.

Examples of technologies which are improving efficiencies in law firms include:

  • Cloud solutions. These allow fee earners to work more flexibly with clients outside of regular working hours. Cloud accounting software allows the practice owner to run the business more efficiently and frees up resources to focus on other aspects of the practice which may need improving or achieve a better work/life balance.
  • Data management tools. Law firms hold huge amounts of data on clients and case outcomes. Being able to manage this data improves client satisfaction and has the potential to win future cases. Automation tools reduce the administrative burden.
  • Case management tools. These allow the client to view progress on their case and leave comments. AI tools introduce efficiencies and give competitive advantages.

Firms need to use the tech available to them, that suits their structure and ethos. However, technology is only as good as the way it is used. Technology should be used to save the firm money and time and provide added value to the client. If the technology is not being used correctly or does not fit with a firm’s ethos, then this could be an expensive error.

Technology in the legal sector has made client to solicitor contact, from anywhere in the world, a lot more accessible. The move from a traditional 9-to-5 working day to a more fluid, flexible working culture means clients want a more flexible solicitor who is available when they are. This can mean flexible working for employees which can help attract and retain talent within the practice.

This change in working habits has also seen a trend in smaller boutique legal practices establishing themselves. Technology allows smaller firms to complete with the larger practices, by giving them flexibility and access to powerful research tools.

An example of this is in the family sector. Small, nimble, process driven family law practices can provide a service to a client who wants a quick and easy solution. These firms ensure that the client is happy whilst the fee earner ensures that their low costs business remains competitive and provides a flexible working environment.

The risk ahead is for the firms that fail to innovate. Adopting basic tech tools and looking for opportunities to introduce newer technologies will improve efficiency and drive productivity, allowing firms to remain competitive and improve client service.

If you would like to discuss technology in your law firm or how cloud accounting software can support your practice, please contact Mike Buxton on 0151 255 2300 or email 

To read Mike’s blog on Brexit please click here.

Leave a comment

Successful Credit Management During a Pandemic – Part Three

Sun 25th, Oct

Welcome to the 3rd of our series of blogs to help you improve your ‘Order to Cash’ process in a practical way and reduce the negative effects of the pandemic on businesses.

Race to Net Zero Blog

Thu 15th, Oct

Guest blog by CGI’s Pulina Abeywickrama, SME Senior Consultant | Agile Project Manager

Successful Credit Management During a Pandemic – Part Two

Tue 13th, Oct

Welcome to the 2nd of our series of blogs to help you improve your ‘Order to Cash’ process in a practical way and reduce the negative effects of the pandemic on businesses.

Why now is the right time to take IoT seriously

Mon 27th, Jul

Guest blog by Alan Nunn – Communications Subject Matter Expert at CGI

How IoT can create a sustainable future for water

Mon 27th, Jul

Guest blog by Graham Hainsworth – Director Consulting in CGI’s Water Sector Business

Happy 9th Birthday 6th Door Ltd

Tue 19th, May

As I’m leaning on the stand-up desk in my makeshift home office, that over the weeks has been turned into a video and podcast recording studio

How to take back control of your water costs

Fri 13th, Mar

While most businesses already have a comprehensive strategy in place for their electricity and gas consumption, water management is often overlooked.

How to choose an energy consultancy

Fri 13th, Mar

Most business owners recognise the advantages of shopping around for the best energy deal, but without the time, resource and expertise to find the best tariff, it can be an almost impossible task.

Business energy: Don’t get caught out by rollover rates

Fri 13th, Mar

As a busy business owner, you may feel there are not enough hours in the day to secure your next energy contract. You know you’ll get around to it, but when you’ll get around to it is another matter.

Business water matters – Top 3 water saving tips

Fri 13th, Mar

Water is often referred to as ‘the forgotten utility’. While many large businesses are clearly focussed on their comprehensive energy strategies, it seems many are yet to implement a strategy around managing their water usage.