5 minutes with...

Sue Johnston, Adult Service Manager, Liverpool Bereavement Service

Posted by Liverpool and Sefton Chambers of Commerce

Thu 15th, Nov

Established 20 years ago, Liverpool Bereavement Service provides 1:1 counselling for adults and children throughout Merseyside.  Sue has been with Liverpool Bereavement Service since 2009 and began as a trustee. As a qualified counsellor, she took on the position of Adult Service Manager in 2011.

Sue was one of our very worthy Local Hero nominees at this year’s Liverpool & Sefton Chamber Annual Awards. The LBS Board said “Sue is highly skilled and widely regarded, and she could probably be described as the heart of our service as she seems to produce two hours of work each hour. Her work ensures that clients receive the support they require and is a valuable contribution to our counsellors and Liverpool Bereavement Service’.

What changes would you like to see to improve or develop your sector?

Sustainable long term funding! More awareness!

More awareness around the impact bereavement can have on people’s lives and of those around them. We look to highlight the support people need on an individual basis but also within the workplace.

With the workplace being such an important part of life employers should be encouraged to be more aware of the effects of bereavement and work in partnership with us for the care of their staff.

As part of the charity sector, funding is always an issue and to have sustainable long term funding for the work we is essential. I am eternally grateful for the continuous support from private funders, fundraisers and client donations without which we would not be able to provide such a valuable service. We strive to keep our waiting list down and everyone is supported regardless of circumstances.

What does a typical working day look like?

Every day is different but hopefully I start with checking any messages and emails and prioritising them. I then make sure all the rooms are in order for the day.

I initially assess 100% of people who come to us by either self- referral or from GPs and other associated services. As a result of the assessments I can allocate each client to a specific counsellor to suit their needs. Often I will follow up on clients who have finished their counselling and also taking care of the welfare and emotional needs of the counsellors which is an important aspect of my role.

What advice would you give your teenage self?

Take care of yourself – your mental wellbeing is important too.

Follow your dream to be the best at whatever you chose to do.

Where would we find you on your day off?

With my sister, Tina, my husband and three grown up children who are all supportive of my role at LBS.

What is the best advice you have been given in your career?

My first job was in a Solicitor’s office and the senior partner said to me, ‘don’t ever change who you are and always be yourself,’ so I stuck to that.

I often tell clients that yesterday is over, and you can’t change the past, but we can change how we think about it and how we feel.

Who or what inspire you?

Liverpool Bereavement Service inspires me every day. I see the good and the effect it has on people’s lives. The student counsellors inspire me as I watch them grow and develop into great counsellors. The clients inspire me as they show their resilience in difficult circumstances and they put their trust in Liverpool Bereavement Service.

Why choose Liverpool City Region?

I was born in Huyton, I live in Liverpool. I want to do the best I can for the area I love, I want to make sure that everyone in Liverpool and its regions are supported so they too can always be themselves and the best version of themselves.  

Leave a comment

Happy 9th Birthday 6th Door Ltd

Tue 19th, May

As I’m leaning on the stand-up desk in my makeshift home office, that over the weeks has been turned into a video and podcast recording studio

How to take back control of your water costs

Fri 13th, Mar

While most businesses already have a comprehensive strategy in place for their electricity and gas consumption, water management is often overlooked.

How to choose an energy consultancy

Fri 13th, Mar

Most business owners recognise the advantages of shopping around for the best energy deal, but without the time, resource and expertise to find the best tariff, it can be an almost impossible task.

Business energy: Don’t get caught out by rollover rates

Fri 13th, Mar

As a busy business owner, you may feel there are not enough hours in the day to secure your next energy contract. You know you’ll get around to it, but when you’ll get around to it is another matter.

Business water matters – Top 3 water saving tips

Fri 13th, Mar

Water is often referred to as ‘the forgotten utility’. While many large businesses are clearly focussed on their comprehensive energy strategies, it seems many are yet to implement a strategy around managing their water usage.

Know where your cloud data is stored or risk a GDPR fine

Thu 27th, Feb

For businesses who have chosen cloud-based data hosting services there’s a temptation to relax and think “great, we’re paying someone else to take care of our data, we don’t need to worry about it any more.”

Transparency plans could slow down region’s business growth

Thu 27th, Feb

Efforts by regional start-up initiatives that have led to Merseyside outperforming the rest of the UK when it comes to business growth could be hampered by new government proposals, a leading legal expert has claimed.

Backup or risk losing your business

Thu 13th, Feb

Maintaining a robust backup is hard work, it’s important to not only build the correct solution for your business and trust your IT support provider to look after it, but to also maintain a sense of urgency as a business owner to...

Information Destruction and Compliant Data Handling in the Education Sector

Thu 13th, Feb

Identity theft costs the UK economy £5.4 billion and a recent BSIA report showed 169,592 cases of identity fraud, representing an increase of 49% over the previous year.

Give Your Business Utilities a Refresh for 2020

Mon 20th, Jan

January is a time for reflection for most people and this includes business owners, with the new year bringing with it an opportunity to take stock of performance during the past 12 months, create goals for the year ahead, and ensure...