Coronavirus: Rethink Travel

Mon, May 18th, 2020

The health and safety of both customers and staff is a number one priority...

What you need to know

The health and safety of both customers and staff is a number one priority for Merseytravel. That’s why we are continuing to follow national government advice and we’re working closely with rail, bus and other transport operators to restore public transport services as safely as possible.

We are already seeing more people starting to travel and expect that to continue to increase following the Prime Minister’s announcement on Sunday 10 May that lockdown would gradually start to ease.

As that happens, strict social distancing measures will remain in place to prevent a second spike in infections, protect health and our NHS so space on our buses, trains and ferries will be greatly reduced.

You can find more details about transport services below.

Rethink Travel - how you can help

We’re asking everyone to rethink how they travel, considering if your journey is essential and, if so, when and by what means you travel.

If you can work from home, then please continue to do so. However, if you do need to travel then we’re asking you to plan your journeys and take into account factors including social distancing and longer journey times.

Metro Mayor Steve Rotheram said:

“We all have a civic responsibility to help keep public transport available for those who really need it so I’m asking people to think about their journey including whether it really is essential, avoiding peak times and ideally use alternative ways of travelling, especially cycling and walking.

“Employers can help too, by continuing to support home working, staggered shifts and flexible working patterns wherever possible to take pressure off public transport.”

Here’s the important advice that we need you to follow to help keep both you and our staff safe and keep services running.

  • Please do not travel unless you have to - Leave public transport for those that need it, cycling and walking are great ways to travel
  • Plan ahead - social distancing means that bus, rail and ferry services have limited space
  • Leave plenty of time – you might not make the service you planned to get and may need to wait for the next one
  • Check timetables - online before and on your day of travel and be prepared for changes
  • Keep cycling and walking if you can – ease the pressure on transport, stay fit and healthy and help keep our air clean
  • If you must travel, arrive early at the station, stop, or terminal in good time – this is to avoid disappointment as there may be queues
  • Avoid the peak - speak to your employer about home working, staggering shifts and flexible working patterns
  • Buy your tickets in advance - to avoid queues on the day
  • Consider multi modal ticket - such as Saveaways as these will give you more options
  • Please pay by contactless - if you can’t then have the right money ready as services can’t provide change
  • Please maintain 2m social distancing wherever possible with respect and patience - to keep yourself and others safe
  • Practice good hygiene – avoid touching surfaces, your face, and wash your hands properly both before and after your journey
  • Please be kind and respectful to transport staff – they are working really hard to get you to where you need to be
  • Be patient - as there will be social distancing measures in place both on services and in waiting areas such as bus stops, stations and ferry terminals

For the latest news and announcements please visit our Latest News section.

Transport services information

Information can change on a daily basis so our key advice is to keep checking both the national government advice, transport operators websites and social media platforms for the latest information about services.

You can also stay connected by visiting our Travel Updates section and use the Journey Planner.

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