This module will be delivered face to face in a session on 5th August at Egerton Court, LJMU, 2 Rodney Street, Liverpool L1 2UA.
This free* Level 2 ILM accredited course will enable you to develop an understanding of customer needs and how you might apply what you learn into your workplace or own business.
The course is completed via an online portal in the classroom with face to face support and guidance from our tutors.
(Alternatively you can complete at your own pace at home/in the workplace with access to designated online support sessions if required).
Drawing upon your own experiences in meeting customer needs the course includes a number of activities, such as videos, worksheets and readings, that allow you to work at your own pace to complete both the course and the ongoing assessment.
The course is split into three parts, each should take no longer than two hours making it easy to complete either over one day or across a few days.
The three parts to the course are:
- Understand customer care and the benefits of good customer care
- Know how to meet customer needs
- Understand the importance of collecting, storing and interpreting customer feedback
At the end of the course you should have a good understanding of the basic principles associated with good customer care.
Please note this course is open to eligible participants until the funding ends (currently Jun 2023) so please register your interest for future face to face/online sessions if this date does not suit you.
For more details and to register please click on the link: