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Torus Joins the Regulator of Social Housing’s Consumer Regulation Pathfinder

Affordable housing group Torus has demonstrated its commitment to its tenants and communities by volunteering to take part in a pilot programme, designed by the Regulator of Social Housing (RSH) to test how affordable housing providers are inspected against upcoming changes to consumer regulation.

In September 2022, the RSH published the outcome of its consultation on tenant satisfaction measures (TSMs). As a result, from 1st April 2023 all registered providers of social housing will need to collect and publish a range of comparable information on areas such as repairs, safety checks and complaints.

The TSMs are an integral part of the RSH’s new proactive Consumer Regulation, which is designed to ensure the social housing sector is well-governed, transparent and accountable to tenants, and able to deliver quality homes that meet a range of needs.

Ahead of a national inspection roll-out, the RSH has selected eight social landlords – of which Torus is one – to help test how it inspects performance against the new regulation.

Steve Coffey, Group CEO, at Torus, said:

“We were very keen to participate in this pilot and to help the Regulator of Social Housing in shaping its approach to Consumer Regulation.

“Whenever we can assist in improving outcomes for tenants and communities, it will always be a priority for us.”

The other social landlords selected are Bernicia Homes, Brunelcare, Cheshire Peaks and Plains, Eastbourne Borough Council, Folkestone and Hythe Borough Council and Guinness Housing Association.

More information about the pilot scheme can be found here.