TransPennine Express (TPE) is strongly urging customers travelling to/from Edinburgh/Glasgow not to travel until at least 12pm on Monday 22 January.
Storm Isha is causing widespread disruption across the network, with an amber weather warning in place for Monday 22 January, with strong winds and heavy rainfall across much of Scotland and England.
The weather is causing significant disruption on both the West Coast and East Coast Main Line so, due to conditions on the route, we are strongly advising customers to do not travel on the following routes until at least 12pm today (Monday 22 January) :
– Preston and Edinburgh
– Preston and Glasgow
– Newcastle and Edinburgh
Services across the rest of the network are expected to be impacted, we strongly recommend you check before you travel and plan ahead. Details of specific service updates can be found on JourneyCheck.
Customers should also check their journeys on Tuesday 23 January as services may also be impacted by the storm.
Kathryn O’Brien, Customer Experience and Operations Director for TransPennine Express said:
“Our number one priority is to keep our customers and colleagues safe, and we will be doing all we can to keep people moving in difficult conditions.
“We are urging anyone travelling across the affected routes to plan ahead, allow extra time, check their journey up until the last minute, and follow the guidance provided.”
Refunds and ticket acceptance
Customers with tickets on Sunday 21 January and Monday 22 January for services to and from Manchester, Liverpool, Preston to Carlisle, Glasgow and Edinburgh and between Newcastle and Edinburgh who choose not to travel can claim a full refund.
Information on refunds and how to apply is available on the Refunds page.
Those with tickets for Sunday 21 January and Monday 22 January for services to and from Manchester, Liverpool, Preston to Carlisle, Glasgow and Edinburgh and between Newcastle and Edinburgh can alternatively use their tickets up to and including Tuesday 23 January.
Anyone that experiences a delay may be entitled to compensation with more information available at: www.tpexpress.co.uk/help/delay-repay-compensation.
Customers with questions about their journey can tweet the train company at @TPEAssist or WhatsApp on 07812 223 336 and will usually receive a response within 10 minutes. Alternatively, please contact the TPE Customer Relations team: www.pexpress.co.uk/help/contact-us.